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Newsletter - Conduct in Focus

Conduct in Focus is a periodical publication which presents statistics and commentary on complaints received by the Insurance Authority and examines topical regulatory issues regarding the way in which insurance business is conducted.


Date Issue Topical Regulatory Issues
May 2023 Issue 7
May 2023 Issue 7 -
Special Supplement
December 2022 Issue 6
  • The importance of Continuing Professional Development in maintaining a strong ethical culture
  • How “insurance literate” is Hong Kong?
  • Fraudulent websites and the art of building the illusion of trust
August 2022 Issue 5
  • Self-reporting material matters: An integral part of any robust corporate governance framework
  • Enforcement Update
  • The complexities and risks of premium financing
March 2022 Issue 4
  • How should insurers handle complaints?
  • Advising client on the duty of disclosure
  • The importance of disclosing all “material facts” when buying insurance
  • MPF scam alert
October 2021 Issue 3
  • Orphan policies – When licensed lnsurance agents leave their appointing insurers
  • Enforcement News
  • What happens when the insurance market is founded on ethics, integrity and trust?
  • Protection gap
May 2021 Issue 2
  • The word on the street…temporary booths and retail outlets
  • Introducing the “Corruption Prevention Guide for Insurance Companies” of the Independent Commission Against Corruption 
  • Buying insurance from intermediaries who are your friends and family
  • Beware of fake websites offering insurance
  • The difference between insurance agents and insurance brokers
October 2020 Issue 1
  • Handling of Premiums by licensed individual insurance agents
  • The Insurance Authority’s approach to enforcement
  • Building a high integrity insurance market