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Tips on making claims
... words, if the claimable amount exceeds a “reasonable and customary charge”, the insurer may not offer full reimbursement of the covered items. The insured person will have to pay the shortfall. To avoid a claims dispute, you are advised to compare the prices for the same treatment charged by...
https://www.ia.org.hk/english/medical_insurance/tips_on_making_claims.html -
Date: 2024-01-18
[PDF]
rbc_consultation_faq.pdf
... rolled out in phases with a sufficiently long run-in period, so that insurers will have adequate time to understand the requirements thoroughly, and be able to achieve full compliance incrementally. Q7 How and when to submit views? A7 We welcome written comments on or before 15 December 2014 through any...
https://www.ia.org.hk/english/infocenter/files/rbc_consultation_faq.pdf -
Date: 2019-09-03
... Phase IV will be the implementation phase. The new RBC regime should be rolled out in phases with a sufficiently long run-in period, 2 so that insurers will have adequate time to understand the requirements thoroughly, and be able to achieve full compliance incrementally. 4. We have engaged stakeholders...
https://www.ia.org.hk/english/infocenter/files/rbc_consultation_conclusions.pdf -
Date: 2019-09-03
... replacing your existing life insurance policy(ies). You are advised to study the pamphlet titled “Life Insurance Policy Replacement – What you need to know” issued by the Insurance Authority and provided by the Agent/Broker before you complete this Form. The Agent/Broker shall explain to you the full...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/3a_HKFI_CoP_Life_Ins_Replacement_v3_1_1_2005_20190823.pdf -
Date: 2019-12-20
... replacing your existing life insurance policy(ies). You are advised to study the pamphlet titled “Life Insurance Policy Replacement – What you need to know” issued by the Insurance Authority and provided by the Agent/Broker before you complete this Form. The Agent/Broker shall explain to you the full...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/4a_HKFI_CoP_Life_Ins_Replacement_v4_1_5_2006_20190823.pdf -
Date: 2019-12-20
... titled “Life Insurance Policy Replacement – What you need to know” issued by the Insurance Authority and provided by the Agent/Broker before you complete this Form. The Agent/Broker shall explain to you the full implications of replacing your existing life insurance policy(ies) with the new life...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/5a_HKFI_CoP_Life_Ins_Replacement_v5_1_10_2008_20190823.pdf -
Date: 2019-12-20
[HTML]
Chatting about Chatbots
... processing procedure. 24/7 Availability: Unlike human employees who have work hours, chatbots can be available 24/7 to provide customer support. This means that customers can file their claims at any time of the day or night, and receive a quick response from the chatbot. Reduced...
https://www.ia.org.hk/english/legislative_framework/Conduct_in_Focus_Issue_07_(Article_03).html -
Date: 2023-05-12
[HTML]
Preparatory Works
... New Computer System and Online Portal To enhance regulatory efficiency, we are developing a new computer system to handle licence applications, reporting of Continuing Professional Development (“CPD”) and update of licensees’ particulars. The new system will support...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/new_regulatory_regime_preparatory_works.html -
Date: 2019-03-01
... establishment of after-sales service centres, “I would try my best to give it a further push. The pandemic has amply demonstrated the practical value of such after-sales centres, for they will do away with the need for GBA policy holders to come to Hong Kong for their customer support.” On...
https://www.ia.org.hk/english/infocenter/press_releases/20211207.html -
Date: 2021-12-09
... risks to the financial sector, accelerate the growth of green and sustainable finance in Hong Kong and support the Government’s climate strategies. Ends Notes: 1The IFRS Sustainability Disclosure Standards published on 26 June 2023...
https://www.ia.org.hk/english/infocenter/press_releases/20230627.html -
Date: 2023-06-27