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⏭... benefit illustrations, etc. Claims – refers to complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or...
https://www.ia.org.hk/english/infocenter/files/Conduct_in_Focus_Mar_issue_EN.pdf -
Date: 2022-05-24
... guaranteed annual/regular dividend (or cash value of Reversionary Bonus) projected to be declared by the company plus any interest accumulation on dividends or any guaranteed cash payments or endowments if the interest rate is not guaranteed. J-3. Non guaranteed Surrender Value – Terminal Dividend (or Bonus...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/5.Standard_Illustration_for_Participating_Policies.pdf -
Date: 2019-12-20
... in which we handle it will depend on the nature and background of your complaint. In some instances we may in the first instance refer your complaint to the relevant licensed insurance broker company, licensed insurance agency, or the insurer for whom the licensed individual insurance agent...
https://www.ia.org.hk/english/infocenter/files/how_the_IA_handles_your_complaint_eng.pdf -
Date: 2021-12-14
... in which we handle it will depend on the nature and background of your complaint. In some instances we may in the first instance refer your complaint to the relevant licensed insurance broker company, licensed insurance agency, or the insurer for whom the licensed individual insurance agent...
https://www.ia.org.hk/english/infocenter/files/how_the_IA_handles_your_complaint_eng.pdf -
Date: 2022-05-24