... or potential policyholders. Examples of complaints about conduct in the insurance market (i.e. potential misconduct) which the IA may handle are as follows: • unethical sales practices (e.g. using unauthorized sales materials which contain false or misleading information to influence policyholders to...

... Complaint Form Complaint Form [PDF] In order to allow the Insurance Authority (“IA”) to handle your complaint effectively, please put your complaint in writing by using the Complaint Form. Your completed complaint form can be...

... would have applied to the case had it been handled by the SRO concerned. The new conduct requirements under the new regulatory regime will not be retrospectively applied against insurance intermediaries. Similarly, IA will also handle any other cases of alleged contravention that occurred before 23...

... pandemic when in-person selling activities were not encouraged. To provide sufficient time for insurers to adjust internal procedures and handle insurance applications submitted on or before 30 April 2023, a one-month transitional period (1 May to 31 May 2023) will be introduced for insurers to return to...