... or potential policyholders. Examples of complaints about conduct in the insurance market (i.e. potential misconduct) which the IA may handle are as follows: • unethical sales practices (e.g. using unauthorized sales materials which contain false or misleading information to influence policyholders to...

... May 2023 Issue 7 - Special Supplement An authorized insurer’s responsibility to handle and settle insurance claims fairly and promptly Handling of medical insurance claims - The IA’s expectations...

... Complaint Form Complaint Form [PDF] In order to allow the Insurance Authority (“IA”) to handle your complaint effectively, please put your complaint in writing by using the Complaint Form. Your completed complaint form can be...

... appoint an authorised person to handle your case on your behalf, please complete the following: I / We authorise _____________________ (Name) to handle my / our case on my / our behalf, including but not limited to, submit information, communicate with the IA regarding my / our case, and receive...

... appoint an authorised person to handle your case on your behalf, please complete the following: I / We authorise _____________________ (Name) to handle my / our case on my / our behalf, including but not limited to, submit information, communicate with the IA regarding my / our case, and receive...

... complaint to:  Insurance Agents Registration Board (Address: 29/F., Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong; Tel: 2520 1868; Fax: 2520 1967);  The Hong Kong Confederation of Insurance Brokers (Address: Room 3407, AIA Tower, 183 Electric Road, Fortress Hill, Hong Kong; Tel: 2882 9943; Fax...

... requirement is liable to a fine of HK$200,000 (plus HK$2,000 for each day on which the offence continues) and, in the case of an individual, to imprisonment for two years. Commentary – Authorized insurers should revisit their present compliance and internal control systems and enhance awareness of this...