... Providers should provide timely online help to users when the users have any questions or difficulties in using the E-learning Activity or the learning management system. Such online support should handle users’ enquiries about technical issues (e.g. users might have problems logging in the learning...

... Providers should provide timely online help to users when the users have any questions or difficulties in using the E-learning Activity or the learning management system. Such online support should handle users’ enquiries about technical issues (e.g. users might have problems logging in the learning...

... relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the claims...

... value plus 75% of the appreciation in value (rule 3(1)(c)). An insurer can opt not to take credit of the appreciation in value (or where there is no recent valuation) and report the net book value 3 (rule 3(1)(a)). Where the market value falls below the net book value, the value of the land or building...