... licensed insurance broker companies must put in place appropriate control measures to handle mismatch cases based on the principle of “fair customer treatment”. Where a mismatch exists and the licensed insurance intermediary makes a recommendation despite the mismatch, the licensed insurance intermediary...

...) above. -14- 7. Claims Handling 7.1 When dealing with claims from policy holders, authorized insurers should: (a) handle and settle claims fairly and promptly; and (b) provide customers with sufficient information and timely advice about the claims- handling process and clear explanations in plain...

... processed at year end, and certain common misunderstandings about information requirements and the appropriate forms to use. to cope, we redeployed our internal manpower to handle the unexpected workload and ensure leeway was allowed for colleagues to gain practical experience. in december 2019, the...

... processed at year end, and certain common misunderstandings about information requirements and the appropriate forms to use. to cope, we redeployed our internal manpower to handle the unexpected workload and ensure leeway was allowed for colleagues to gain practical experience. in december 2019, the...

... insurance agencies and licensed insurance broker companies must put in place appropriate control measures to handle mismatch cases based on the principle of “fair customer treatment”. Where a mismatch exists and the licensed insurance intermediary makes a recommendation despite the mismatch, the licensed...

... insurance agencies and licensed insurance broker companies must put in place appropriate control measures to handle mismatch cases based on the principle of “fair customer treatment”. Where a mismatch exists and the licensed insurance intermediary makes a recommendation despite the mismatch, the licensed...

... insurance agencies and licensed insurance broker companies must put in place appropriate control measures to handle mismatch cases based on the principle of “fair customer treatment”. Where a mismatch exists and the licensed insurance intermediary makes a recommendation despite the mismatch, the licensed...

... disputes of a monetary nature arising from personal insurance contracts. Apart from maintaining the ICCB’s service of adjudicating claim-related disputes, the ICB has launched a new mediation service to handle non-claim related insurance disputes of a monetary nature starting from 16 July 2018. It is worth...

... evidence these (see section 6 above); (c) controls to ensure there is an effective mechanism to identify and handle internal policy replacement cases (see section 7 above); 10 (d) controls to identify possible cases where licensed insurance intermediaries have evaded the control measures or assisted or...

... evidence these (see section 6 above); (c) controls to ensure there is an effective mechanism to identify and handle internal policy replacement cases (see section 7 above); 10 (d) controls to identify possible cases where licensed insurance intermediaries have evaded the control measures or assisted or...