... better position to handle the case; and/or (b) whether the other party is also handling the same case and it would be duplicative to conduct a parallel investigation. 10 6 JOINT INVESTIGATIONS 6.1 If a case falls within the functions of both parties, the parties may agree to commence a joint...

... better position to handle the case; and/or (b) whether the other party is also handling the same case and it would be duplicative to conduct a parallel investigation. 10 6 JOINT INVESTIGATIONS 6.1 If a case falls within the functions of both parties, the parties may agree to commence a joint...

... licensed insurance broker companies must put in place appropriate control measures to handle mismatch cases based on the principle of “fair customer treatment”. Where a mismatch exists and the licensed insurance intermediary makes a recommendation despite the mismatch, the licensed insurance intermediary...

...) above. -14- 7. Claims Handling 7.1 When dealing with claims from policy holders, authorized insurers should: (a) handle and settle claims fairly and promptly; and (b) provide customers with sufficient information and timely advice about the claims- handling process and clear explanations in plain...

... better position to handle the case; and/or (b) whether the other party is also handling the same case and it would be duplicative to conduct a parallel investigation. 10 6 JOINT INVESTIGATIONS 6.1 If a case falls within the functions of both parties, the parties may agree to commence a joint...