... public from tomorrow (4 February 2022) until further notice. However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff...

... (2 March). To minimise social contact and the risk of virus infection, members of the public are encouraged to make use of the IA’s hotline and online services as much as possible. The operating hours of the IA office and hotline services are set out on the IA website....

... weeks (30 March to 13 April). However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff, IA staff will work from home in...

... weeks (14 to 26 April). However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff, IA staff will work from home in the...

...). To minimise social contact and the risk of virus infection, members of the public are encouraged to make use of the IA’s hotline and online services as much as possible. The operating hours of the IA office and hotline services are set out on the IA website. Arrangements have been...

... public from tomorrow (2 December 2020) until further notice. However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff...

...;ComFrame”) on 14 November 2019. ComFrame establishes supervisory standards and guidance focusing on the effective group-wide supervision of Internationally Active Insurance Groups (“IAIGs”). Insurance groups are identified as IAIGs according to the criteria set out in ComFrame.  ...

... timely, delivered on schedule and without undue slippage. c) Policies and procedures Various issues in the AML/CFT policies and procedures of some insurers were noted:- (1) Requisite Customer Due Diligence (“CDD”) requirements were not stipulated (e.g. no enhanced due diligence (“EDD”) measures were set...

... routinely or in response to a request, and lays down procedures governing its prompt release. The Code authorizes and requires IA staff, routinely or on request, to provide information unless there are specific reasons for not doing so. These reasons are set out in Part 2 and will normally be cited if a...

... after the point of sale; (c) reducing the risk of sales which are not appropriate to customers’ needs; (d) ensuring that any advice given is of a high quality; and 3 (e) managing the reasonable expectations of customers. 3.4 This Guideline aims to set out the proper standards of conduct and business...