... capital amount and net asset amount from $100,000 to $500,000 and imposing minimum accounting disclosures for their broking business. Thirdly, the IA is now empowered to handle complaints related to the conduct of insurance intermediaries, conduct investigations into alleged non-compliance cases, and take...

... insurance intermediaries or responsible officers may otherwise have a connection; (v) to display and publish personal data on the public registers maintained under the Ordinance (where applicable); (vi) to investigate complaints and handle enquiries; (b) to co-operate with and assist any other regulatory...

... officers may otherwise have a connection; (v) to display and publish personal data on the public registers maintained under the Ordinance (where applicable); (vi) to investigate complaints and handle enquiries; (b) to co-operate with and assist any other regulatory body and/or law enforcement body of Hong...

...”, i.e. focus on customers. Just to give a few examples on “customer centric”: Some insurers have introduced e-onboarding and e-Financial Needs Analysis (e-FNA) to speed up the underwriting process; some are employing chatbots with artificial intelligence to handle customers’ enquiries on insurance...

... capital amount and net asset amount from $100,000 to $500,000 and imposing minimum accounting disclosures for their broking business. Thirdly, the IA is now empowered to handle complaints related to the conduct of insurance intermediaries, conduct investigations into alleged non-compliance cases, and take...

... officers may otherwise have a connection; (v) to display and publish personal data on the public registers maintained under the Ordinance (where applicable); (vi) to investigate complaints and handle enquiries; (b) to co-operate with and assist any other regulatory body and/or law enforcement body of Hong...

... Complainants should provide the details of their allegations, the name and licence number of the intermediary involved, and copies of all relevant supporting documents for the IA to handle the case promptly and effectively. All complaints will be treated in strict confidence. Upon receipt of the first...

... the details of their allegations, the name and licence number of the intermediary involved, and copies of the related documents and correspondence (if any) for the IA to handle the case promptly and effectively. For more information, please refer to the leaflet titled “How the Insurance Authority...

...”, i.e. focus on customers. Just to give a few examples on “customer centric”: Some insurers have introduced e-onboarding and e-Financial Needs Analysis (e-FNA) to speed up the underwriting process; some are employing chatbots with artificial intelligence to handle customers’ enquiries on insurance...

... capital amount and net asset amount from $100,000 to $500,000 and imposing minimum accounting disclosures for their broking business. Thirdly, the IA is now empowered to handle complaints related to the conduct of insurance intermediaries, conduct investigations into alleged non-compliance cases, and take...