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⏭... intermediaries should also alert customers about their cooling-off rights. Q 3 Paragraph 4.2 of the Guideline sets out the steps in the sale process of an ILAS product in order to achieve the objectives of the Guideline. Can an authorized insurer and licensed insurance intermediary use digital devices in the...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/GL_26_Interpretation_Notes_Eng.pdf -
Date: 2020-06-24
[PDF]
Interpretation_Notes.pdf
... intermediaries should also alert customers about their cooling-off rights. Q 3 Paragraph 4.2 of the Guideline sets out the steps in the sale process of an ILAS product in order to achieve the objectives of the Guideline. Can an authorized insurer and licensed insurance intermediary use digital devices in the...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Interpretation_Notes.pdf -
Date: 2019-11-29
... policy; giving wrong or unsuitable advice on insurance matters; failing to explain the cooling-off period to policyholders or failing to deliver the cooling-off notice or insurance policy to the policyholder within the required timeframe or cooling-off period; failing...
https://www.ia.org.hk/english/consumer/lodge_a_complaint.html -
Date: 2023-09-01
... (Cooling-off period) and (for some very old products without principal brochure and/or key facts statements) Para. 4 (Long-term features) of the IFS. IFS Versions Fundamentally, there are two versions of the IFS to reflect the complexity of the Fees & Charges of the specific product being sold; These...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/4_HKFI_ILAS_Requirements_v4_8_12_2014_20190823.pdf -
Date: 2019-12-20
... xii. Taxation xiii. Sales Practice A. Customer Protection Requirements Relating to Sale of Investment Linked Assurance Schemes B. Information to be Communicated in Sales Process C. Principal Brochure D. Cooling-off Period E. Customer Protection Declaration xiv. Ethics xv. Illustration Documents A....
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/5.IL_syllabus_eng_2015_2017.pdf -
Date: 2019-12-02
... xii. Taxation xiii. Sales Practice A. Customer Protection Requirements Relating to Sale of Investment Linked Assurance Schemes B. Information to be Communicated in Sales Process C. Principal Brochure D. Cooling-off Period E. Customer Protection Declaration xiv. Ethics xv. Illustration Documents A....
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/6.IL_syllabus_eng_2017.pdf -
Date: 2019-12-02
[PDF]
GL15.pdf
... charges, payment term, remuneration and cooling-off period, etc. Assist customer in policy application Remind customer again the importance of the post-sale call and the cooling-off period Explain clearly the IFS / Applicant's Declaration (“AD”) Insurer to check suitability of customer in FNA / RPQ and...
https://www.ia.org.hk/english/legislative_framework/files/GL15.pdf -
Date: 2020-09-24
[PDF]
Circular_01042022.pdf
..., etc.) and how these aspects may have adverse impacts on the outcome of the insurance policy. 20. Insurers and insurance intermediaries must clearly explain to the customers the impact of their use of premium financing on the customers’ rights to cancel the policy within the Cooling-off Period...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Circular_01042022.pdf -
Date: 2022-05-31
... intermediaries to make upfront disclosure at the point of sale and requiring an extended cooling-off period of no less than 30 calendar days for policyholders to seek professional advice if necessary. 2. Promoting virtual onboarding The IA encourages the industry to conduct trials...
https://www.ia.org.hk/english/digital_onboarding/promotion_of_insurtech_development.html -
Date: 2024-01-18
... intermediaries’ remuneration, the need to complete the post-sale call, the 21-day cooling-off period etc. The IFS/AD must be duly signed by the client. 5.3 Member has the duty to put in place a proper mechanism to ensure full understanding of the above by the client, as evidenced in the IFS/AD. 6. Post-sale...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/1_PIBA_Guidance_Note_on_Conducting_Investment_Linked_Business_v1_24_12_2014_eg19.pdf -
Date: 2019-12-20