... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... are how we can harness the power of innovation to the benefit of consumers and how technology can spur constructive growth of the industry through innovative service and enhanced efficiency. The challenge, as always, is to strike a reasonable balance among competing considerations. In the long run...

... are how we can harness the power of innovation to the benefit of consumers and how technology can spur constructive growth of the industry through innovative service and enhanced efficiency. The challenge, as always, is to strike a reasonable balance among competing considerations. In the long run...

... are how we can harness the power of innovation to the benefit of consumers and how technology can spur constructive growth of the industry through innovative service and enhanced efficiency. The challenge, as always, is to strike a reasonable balance among competing considerations. In the long run...

... insurers should only pay commission on an earned basis. Commission 8 payable should also spread over an appropriate duration to encourage good after-sale service and duly reward long term relationship between intermediaries and policyholders. 9.4 Cases of mis-selling, aggressive selling, fraud and...

... General Committee may impose a restriction on the Member and its Technical Representatives, if any, prohibiting them from advising on, negotiating and/or arranging any new contract of insurance and/or any new service contract for any policy holder 10 or prospective policy holder until such time such...

... measure value. Money as defined by the Hong Kong Monetary Authority is classified as: - M1: The sum of legal tender notes and coins held by the public plus customers' demand deposits placed with banks. - M2: M1 plus customers' savings and time deposits with banks plus negotiable certificates of deposit...