... Please also elaborate. For example, Contractual Service Margin (CSM) amortisation, discount rates, contract boundary, unbundling of multi-component contracts, identification of onerous contracts, reinsurance, level of aggregation, hedging adjustment, retrospective application, etc. Investment Strategy...

... of Settlement a. Payment of Money b. Paying for Repairs Direct c. Replacement d. Reinstatement 3.2.3 Insurance Claims Complaints Bureau 4. CUSTOMER SERVICE 4/1 4.1 Customer Service and its Importance 4/1 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4/2...

... Complaints Bureau 4. CUSTOMER SERVICE 4/1 4.1 Customer Service and its Importance 4/1 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4/2 4.3 Customer Service Standard and its Implementation 4/3 4.3.1 Implementation of Customer Service Standard 4.4 Legal and...

... of Settlement a. Payment of Money b. Paying for Repairs Direct c. Replacement d. Reinstatement 3.2.3 Insurance Claims Complaints Bureau 4. CUSTOMER SERVICE 4/1 4.1 Customer Service and its Importance 4/1 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4/2...

... Fees and Remuneration 5.3 Member’s fees and remuneration, whether initial and/or ongoing, must be fair and reasonable in the circumstances and be characterized by good faith. Member should not charge or accept any fee in such amount that is disproportionate to the service rendered to client. 5.4 The...

... during the reporting period, we worked closely with relevant mainland authorities on the setting up of post-sale service centres by hong kong insurers and development of innovative cross-boundary insurance products, both aiming to facilitate an unimpeded flow of people, goods and capital across the...

... during the reporting period, we worked closely with relevant mainland authorities on the setting up of post-sale service centres by hong kong insurers and development of innovative cross-boundary insurance products, both aiming to facilitate an unimpeded flow of people, goods and capital across the...

... Insurance-related disputes of monetary nature The Insurance Complaints Bureau (“ICB”) offers adjudication service and mediation service to handle claim-related complaints and non- claim related monetary disputes respectively. Should your complaint involve a personal insurance contract with claim amount or dispute...

... economic pressures. The most suitable insurance policy to meet a policyholder’s interests may not be the one with the highest commission level. The temptation to focus time on generating new sales of policies may conflict with the duty to service existing ones. Since commission itself is “all...

... Insurance-related disputes of monetary nature The Insurance Complaints Bureau (“ICB”) offers adjudication service and mediation service to handle claim-related complaints and non- claim related monetary disputes respectively. Should your complaint involve a personal insurance contract with claim amount or dispute...