... weeks (30 March to 13 April). However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff, IA staff will work from home in...

... weeks (14 to 26 April). However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff, IA staff will work from home in the...

...). To minimise social contact and the risk of virus infection, members of the public are encouraged to make use of the IA’s hotline and online services as much as possible. The operating hours of the IA office and hotline services are set out on the IA website. Arrangements have been...

... public from tomorrow (2 December 2020) until further notice. However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal. Except those skeleton staff...

...;ComFrame”) on 14 November 2019. ComFrame establishes supervisory standards and guidance focusing on the effective group-wide supervision of Internationally Active Insurance Groups (“IAIGs”). Insurance groups are identified as IAIGs according to the criteria set out in ComFrame.  ...

... Preparatory Works To prepare for the new regime, we are drafting new rules, codes and guidelines and developing a new computer system and online portal.  We have also set up a Working Group on Direct Licensing Regime for Insurance Intermediaries and two...

... Business Ethics = A set of principles which determines what is the right behavior when conducting insurance business or carrying on regulated activity • Honesty and Integrity • Acting in the client’s best interests and treating clients fairly • Due care and diligence • Professional competence and...

... Process Review Panel for Insurance Authority The Process Review Panel (“PRP”) is an independent non-statutory body set up by the Government to review and advise on adequacy of internal procedures and operational guidelines formulated by the...

... and guideline made or issued under the Ordinance and other relevant Ordinances. 1.4 The criteria and matters set out in this Guideline are not intended to be exhaustive. This Guideline does not constitute legal advice. You should seek professional advice if you have any question relating to the...

... and guideline made or issued under the Ordinance and other relevant Ordinances. 1.4 The criteria and matters set out in this Guideline are not intended to be exhaustive. This Guideline does not constitute legal advice. You should seek professional advice if you have any question relating to the...