... (e.g. level of premium charged, on the interpretation of the terms and conditions, contractual or monetary / commission dispute between insurer and intermediary etc.); or • order an authorized insurer or a licensed insurance intermediary to pay compensation to you. If your complaint concerns the...

... information to the Company, or has conducted any financial transactions with the Company, should consider reporting the case to the Hong Kong Police Force. Members of the public are reminded to verify the identity of the company conducting insurance business. The full lists of authorized insurers...

... its latest issue of Conduct In Focus today (12 May 2023) presenting statistics on complaints received in the full year of 2022, giving guidance to insurance practitioners on regulatory matters and highlighting topical issues for policyholders. Together with the main edition we publish a...

... complaints received in the full year of 2021. In the Practice section, the IA highlights how the manner in which insurers handle customer complaints is an important conduct issue and provides an indication of the extent to which the principle of “treating customers fairly” is an...

... circular to the insurance institutions to alert them of taking necessary steps to ensure their compliance with the Regulations. In response to the Executive Order issued by the President of the United States in September 2001, the Insurance Authority has also issued a circular to insurance institutions...

... circular to the insurance institutions to alert them of taking necessary steps to ensure their compliance with the Regulations. In response to the Executive Order issued by the President of the United States in September 2001, the Insurance Authority has also issued a circular to insurance institutions...