Filter
Year
Content Type
File Type
Search Results
⏮
⏴
⏵
⏭[PDF]
GL30.pdf
... below) to the customer. 5.2 The FNA process is vital to the principle of “fair customer treatment” and must be strictly adhered to so that: (a) customers are provided with adequate and accurate information before, during and after the point-of-sale of a life insurance policy; and 1 When...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/GL30.pdf -
Date: 2019-11-29
... insurance-related disputes of a monetary nature arising from personal insurance contracts. Apart from maintaining the ICCB’s service of adjudicating claim-related disputes, the ICB has launched a new mediation service to handle non-claim related insurance disputes of a monetary nature starting from 16 July 2018. It...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/P6_SN_eng_2017ver_2018update.pdf -
Date: 2019-12-02
... - FINANCIAL INSTITUTIONS 41 Overview Banking Securities Money Service Operators Insurance Money Lenders CONTENT 6. SECTORAL RISK ASSESSMENT - DESIGNATED NON-FINANCIAL BUSINESSES AND PROFESSIONS 77 Overview Lawyers Accountants Trust or Company Service Providers Estate Agents Dealers in Precious Metals and...
https://www.ia.org.hk/english/supervision/antimoney_laundering/files/hk-risk-assessment-report_e.pdf -
Date: 2021-11-12
... - FINANCIAL INSTITUTIONS 41 Overview Banking Securities Money Service Operators Insurance Money Lenders CONTENT 6. SECTORAL RISK ASSESSMENT - DESIGNATED NON-FINANCIAL BUSINESSES AND PROFESSIONS 77 Overview Lawyers Accountants Trust or Company Service Providers Estate Agents Dealers in Precious Metals and...
https://www.ia.org.hk/english/supervision/antimoney_laundering/files/hk-risk-assessment-report_e.pdf -
Date: 2022-04-27
... - FINANCIAL INSTITUTIONS 41 Overview Banking Securities Money Service Operators Insurance Money Lenders CONTENT 6. SECTORAL RISK ASSESSMENT - DESIGNATED NON-FINANCIAL BUSINESSES AND PROFESSIONS 77 Overview Lawyers Accountants Trust or Company Service Providers Estate Agents Dealers in Precious Metals and...
https://www.ia.org.hk/english/supervision/antimoney_laundering/files/hk-risk-assessment-report_e.pdf -
Date: 2019-11-05
... reviewed within 21 days after a notice informing the person of the decision has been served. ...
https://www.ia.org.hk/english/enforcement/anti_money_laundering_and_counter_terrorist_financing/index.html -
Date: 2021-09-13
[HTML]
Protection of policy holders
... medical insurance business. GL31 provides guidance on the standards and practices which are expected to be met in order to ensure fair treatment of customers across all aspects of medical insurance business, including selling, handling claims, after-sales, and the handling of complaints. ...
https://www.ia.org.hk/english/medical_insurance/protection_of_policy_holders.html -
Date: 2024-01-18
[PDF]
GL29_English.pdf
... to purchase the life insurance product within the Cooling-off Period; (c) the right to obtain a refund of premium paid if the policy is cancelled within the Cooling-off Period; (d) the contact information of the customer service department of the authorized insurer (including the address, service...
https://www.ia.org.hk/english/legislative_framework/files/GL29_English.pdf -
Date: 2020-09-24
[PDF]
cooling_off.pdf
... to purchase the life insurance product within the Cooling-off Period; (c) the right to obtain a refund of premium paid if the policy is cancelled within the Cooling-off Period; (d) the contact information of the customer service department of the authorized insurer (including the address, service...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/cooling_off.pdf -
Date: 2020-06-24
[PDF]
GL29.pdf
... to purchase the life insurance product within the Cooling-off Period; (c) the right to obtain a refund of premium paid if the policy is cancelled within the Cooling-off Period; (d) the contact information of the customer service department of the authorized insurer (including the address, service...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/GL29.pdf -
Date: 2019-11-29