... the Individual answered “Yes” to any of the questions below, please provide details of the case or matter in a separate document including date of event, name of regulatory, criminal investigatory or professional body (if applicable), description of the case/matter, the Individual’s role or...

... Call Termination Policy In the event a complainant uses foul or abusive language with the IA staff, the complainant will be informed once that, if the use of such language continues, the discussion will be terminated, and will advise the complainant to put the matter in writing. mailto...

... Character, Financial Status, Disciplinary Action & Investigation † If you answer “Yes” to any of the following questions, please provide details of the relevant case/matter on a separate document (i.e. date of event, description of the case/matter, your role or involvement in the case/matter, outcome or...

... the Individual answered “Yes” to any of the questions below, please provide details of the case or matter in a separate document including date of event, name of regulatory, criminal investigatory or professional body (if applicable), description of the case/matter, the Individual’s role or...

... event a complainant uses foul or abusive language with any IA staff, the complainant will be informed once that, if the use of such language continues, the discussion will be terminated, and the complainant will be advised to put the matter in writing   For answers to other...

... Character, Financial Status, Disciplinary Action & Investigation † If you answer “Yes” to any of the following questions, please provide details of the relevant case/matter on a separate document (i.e. date of event, description of the case/matter, your role or involvement in the case/matter, outcome or...

... records of policyholders upon trigger events to ensure that the information obtained is up-to-date and relevant, with the factors determining the period of review or what constitutes a trigger event clearly defined in the policies and procedures. However, it was noted in some instances that neither the...

... Call Termination Policy In the event a complainant uses foul or abusive language with the IA staff, the complainant will be informed once that, if the use of such language continues, the discussion will be terminated, and will advise the complainant to put the matter in writing. mailto...