..., including the VHIS. The guideline will provide guidance on the expected standard and practices to ensure fair treatment of customers. 7 (d) Fundamental Features of the VHIS The VHIS is equipped with the following features in order for it to function effectively: (i) Insured Persons under the VHIS must be...

... complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the...

... complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the...

... Setting up an individual account involves several steps as follows: 2.1 Step 1 - Submission of Application Form for Individual Account Individual account owner need to provide the following information to their principal in order to create an individual account: a. Full Name in English – The name must be...

... purposes and clarity. If we consider that there is a need to meet with a complainant in order to better understand the conduct issues involved in a complaint, or to gather information on the complaint, we will seek to arrange such meeting. (6) How do I lodge a complaint with the IA...

... compensation to the employer and thus the employer will have to pay any compensation himself/ herself Inform the insurance company if there is uncertainty as to whether or not to disclose a particular piece of information to the company in order to avert any future dispute or repudiation of claims. Claims...

... Insurance Exchange Facilitation (“BRIEF”) 15 SoEs and Project Proponents One-stop platform to obtain information on risk management and insurance services Service Providers Business opportunities and latest developments related to BRI BRIEF 16 • Facilitate exchange and sharing in order to bridge information...

... Insurance Exchange Facilitation (“BRIEF”) 15 SoEs and Project Proponents One-stop platform to obtain information on risk management and insurance services Service Providers Business opportunities and latest developments related to BRI BRIEF 16 • Facilitate exchange and sharing in order to bridge information...

... Understanding and communicating with the industry In order to have a broad and general understanding of the entire insurance agency industry, the IA may collect business information from licensed insurance agencies by various ways, such as a survey. To view the key observations of the agency survey...

... the e-portal, verify this information, update it as necessary, and then upload the updated information to the e- portal. 2 3) The IA will then send e-mails to each of the individual insurance agents, inviting them to activate their individual accounts in the e-portal in order to submit their licence...