... complaints received in the full year of 2021. In the Practice section, the IA highlights how the manner in which insurers handle customer complaints is an important conduct issue and provides an indication of the extent to which the principle of “treating customers fairly” is an...

... two classes of business. We look forward to receiving your continued co-operation and support in enhancing the transparency of insurance business in Hong Kong. Yours faithfully, Simon Lam Executive Director, General Business Insurance Authority Encls. ...

... challenge to insurers and the global investment market, the COVID-19 pandemic also demonstrated clearly the imperative to step up our efforts in strengthening mutual support and reinforcement.” Mr Cheung said. Established since 2006, AFIR is a multilateral platform designed to facilitate...

... the global competitiveness of our insurance industry whilst strengthening protection for policy holders. I am glad that he would continue to support us on this journey,” said Dr Moses Cheng, Chairman of the IA. “It is my pride and honour to be given an opportunity to serve the...

... co-operation and support in enhancing the transparency of insurance business in Hong Kong. Yours faithfully, Simon Lam Executive Director, General Business Insurance Authority Encls. 20190930_105731 L-EC-MV-Cir_20190905 _Final__QH ...

... yet received full settlement of their claims? ☐ Yes ☐ No 6. Have you ever been a controller, director or partner of another business entity in Hong Kong or elsewhere#, which, (a) with the consent or connivance of, or because of the neglect or omission by you, failed to comply with any requirements...

... business entity compulsorily wound up, or did the business entity make any compromise or arrangement with its creditors, or cease trading in circumstances where its creditors did not receive or have not yet received full settlement of their claims? ☐ Yes ☐ No 10. Have you ever been adjudged by a court or...

... yet received full settlement of their claims? ☐ Yes ☐ No 6. Have you ever been a controller, director or partner of another business entity in Hong Kong or elsewhere#, which, (a) with the consent or connivance of, or because of the neglect or omission by you, failed to comply with any requirements...

... business entity compulsorily wound up, or did the business entity make any compromise or arrangement with its creditors, or cease trading in circumstances where its creditors did not receive or have not yet received full settlement of their claims? ☐ Yes ☐ No 10. Have you ever been adjudged by a court or...

... yet received full settlement of their claims? ☐ Yes ☐ No 6. Have you ever been a controller, director or partner of another business entity in Hong Kong or elsewhere#, which, (a) with the consent or connivance of, or because of the neglect or omission by you, failed to comply with any requirements...