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⏭... within a year. The new office space is equipped with modern facilities and is designed to cater for the IA’s future expansion. Before the relocation, the IA operated from four different offices in Admiralty and Wan Chai. Ends Mrs Carrie Lam, Chief Executive of...
https://www.ia.org.hk/english/infocenter/press_releases/Insurance_Authority_hosts_housewarming_reception_in_its_new_office.html -
Date: 2018-07-10
[HTML]
Policies
... IA’s website are created, the IA’s website must be presented in a way that fairly represents the IA’s role. There must be no reproduction of the IA logo. The hyperlinks are created for convenience. The IA does not sponsor or endorse these third parties and the IA&rsquo...
https://www.ia.org.hk/english/policies/policies.html -
Date: 2024-01-11
[PDF]
Cir_dd_14.05.2019.pdf
... will become the sole regulator of all insurance intermediaries in Hong Kong. The new regulatory regime for insurance intermediaries will help enhance professional standards of insurance intermediaries, promote a fair and transparent regulatory framework, and encourage a modern and flexible approach to...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Cir_dd_14.05.2019.pdf -
Date: 2019-11-29
... The Insurance Authority or Its Staff The Insurance Authority (“IA”) attaches great importance to how the public perceive the performance of the organization and its staff. Any complaints regarding the way that IA or its staff have carried out its...
https://www.ia.org.hk/english/aboutus/complaints_against_ia_or_ia_staff.html -
Date: 2023-02-02
... complaint to: Insurance Agents Registration Board (Address: 29/F., Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong; Tel: 2520 1868; Fax: 2520 1967); The Hong Kong Confederation of Insurance Brokers (Address: Room 3407, AIA Tower, 183 Electric Road, Fortress Hill, Hong Kong; Tel: 2882 9943; Fax...
https://www.ia.org.hk/english/consumer/files/life_insurance_policy_eng.pdf -
Date: 2020-04-21
... Kong Federation of Insurers (“HKFI”) has been asked by the Insurance Authority to develop a Guidance Note governing the offering of gifts in connection with the promotion of investment products. 2. In considering the proper way forward, we have taken into account the positions adopted by the Hong Kong...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/1_HKFI_GN_on_Gifts_v1_9_5_2011_20190823.pdf -
Date: 2019-12-20
..., relating to matters such as: the way in which an insurer operates or administers its business (e.g. delay in settling claims, delay in returning or refunding premiums, mishandling of personal information, poor management of its appointed insurance agents, etc.); the decision taken by an insurer (e.g....
https://www.ia.org.hk/english/infocenter/files/how_the_IA_handles_your_complaint_eng.pdf -
Date: 2021-12-14
..., relating to matters such as: the way in which an insurer operates or administers its business (e.g. delay in settling claims, delay in returning or refunding premiums, mishandling of personal information, poor management of its appointed insurance agents, etc.); the decision taken by an insurer (e.g....
https://www.ia.org.hk/english/infocenter/files/how_the_IA_handles_your_complaint_eng.pdf -
Date: 2022-05-24
... are not satisfied with the way in which the SRO handles your complaint, you may let us know, and the IA will conduct necessary review on the SRO’s handling of complaints within the confines of the IO. Complaints involving the conduct of insurance agents, their responsible officers or technical...
https://www.ia.org.hk/english/infocenter/statistics/files/Complaint_Form_Eng_201807.pdf -
Date: 2020-09-28