... Annex 1 Key Observations from the First ORSA Reports The Insurance Authority (“IA”) issued the Guideline on Enterprise Risk Management (“GL21”) which took effect on 1 January 2020. This is the Pillar 2 requirement which is implemented ahead of the statutory capital requirement under the Risk-based...

... 表L5 個人人壽業務 Table L5 Individual Life Business 2019年終止比率的分項數字 Breakdown of 2019 Termination Rate 保險種類 Type of Insurance 整體終止比率 Overall Termination Rate 投保第一年 1st Policy Year 投保第二年 2nd Policy Year 投保第三年及以後 3rd Policy Year & After 2015 2016 2017 2018 2019 可分紅 With- Profits 不分紅 Without- Profits 可分...

... 表L5 個人人壽業務 Table L5 Individual Life Business 2017年終止比率的分項數字 Breakdown of 2017 Termination Rate 保險種類 Type of Insurance 整體終止比率 Overall Termination Rate 投保第一年 1st Policy Year 投保第二年 2nd Policy Year 投保第三年及以後 3rd Policy Year & After 2013 2014 2015 2016 2017 可分紅 With- Profits 不分紅 Without- Profits 可分...

... registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration arrangement, etc.) Representation of Information 23% Claims 16% Conduct 17% Business or Operations 19% Services 11% Insurance Intermediary against Insurer 9% Others 5% (a) Total: 933 (f) (e) (d...

... arrangement, etc.) 38 Others 45 Total: 648 Explanatory Note:  Under the current self-regulatory system for insurance intermediaries, some complaints against insurance intermediaries might have been lodged directly with the three Self-Regulatory Organizations (i.e. Insurance Agents Registration Board, The...

... arrangement, etc.) 59 Others 4 Total: 548 Explanatory Note:  Under the current self-regulatory system for insurance intermediaries, some complaints against insurance intermediaries might have been lodged directly with the three Self-Regulatory Organizations (i.e. Insurance Agents Registration Board, The Hong...

... arrangement, etc.) 76 Others 12 Total: 1,111 Explanatory Note:  Under the current self-regulatory system for insurance intermediaries, some complaints against insurance intermediaries might have been lodged directly with the three Self-Regulatory Organizations (i.e. Insurance Agents Registration Board, The...

... registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration arrangement, etc.) Representation of Information 24% Claims 13% Conduct 16% Business or Operations 26% Services 17% Insurance Intermediary against Insurer 3% Others 1% (a) Total: 1,080 (f) (e) (d...

... registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration arrangement, etc.) Representation of Information 23% Claims 16% Conduct 17% Business or Operations 19% Services 11% Insurance Intermediary against Insurer 9% Others 5% (a) Total: 933 (f) (e) (d...

... arrangement, etc.) 38 Others 45 Total: 648 Explanatory Note:  Under the current self-regulatory system for insurance intermediaries, some complaints against insurance intermediaries might have been lodged directly with the three Self-Regulatory Organizations (i.e. Insurance Agents Registration Board, The...