... benefit illustrations, etc. Claims – refers to complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or...

... Closure of Insurance Authority office until 2 February 28 January 2020 In order to reduce the risk of the spread of novel coronavirus in the community, the Insurance Authority (IA) today (28 January 2020) announced that its office will be...

... talks about the importance of insurance intermediaries advising their customers to disclose medical conditions when buying insurance policies to avoid any uncertainties at claim stage. This is also the subject of our Policyholder Corner section, in which we remind prospective policyholders of their duty...

...; The insurance groups identified as IAIGs, of which the Insurance Authority is the group supervisor, are listed below: (in alphabetical order) AIA Group Limited   FWD Group Holdings Limited Prudential Plc ...

... risk of money laundering or terrorist financing (as required section 15 of Schedule 2 to AMLO). Annual reviews of high risk customers 12. Section 5 of Schedule 2 to AMLO stipulated a financial institution’s duty to monitor business relationships with customers. Pursuant to section 5(1)(a) of Schedule 2...

... Complaint Form Complaint Form [PDF] In order to allow the Insurance Authority (“IA”) to handle your complaint effectively, please put your complaint in writing by using the Complaint Form. Your completed complaint form can be...

... Showcasing the social value of insurance amid severe weather events 17 September 2023 Over the past two weeks, various sectors in Hong Kong have been busy dealing with the aftermath of a typhoon and a heavy rainstorm. The insurance industry is no...

... to our circular on 27 March 2020 regarding Phase 2 of the temporary facilitative measures (“TFM”) to obviate the need to conduct face-to-face (“F2F”) meetings in order to minimize the risk of infection during the sale process of insurance policies, the Insurance Authority (“IA”) sees the need to...