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Points to note
... Online self-service insurance Points to note 1. Cyber security Protect your personal data privacy To keep your personal data safe, do not apply for insurance through public Wi-Fi, a public computer, unknown or...
https://www.ia.org.hk/english/digital_onboarding/online/points_to_note.html -
Date: 2024-01-18
... Insurance Digitial Onboarding - Smart Tips for Online Self-service Insurance Insurance Digital Onboarding - Points to Note for Virtual Onboarding via Video Conference Smart Tips for Virtual Onboarding via Video Conference ...
https://www.ia.org.hk/english/digital_onboarding/publicity_and_educational_materials.html -
Date: 2024-01-17
... travel for Hong Kong vehicles upon advent of the Unilateral Recognition Policy in July this year, paving the way to open up other similar innovative products in future,” said Mr Stephen Yiu, Chairman of the IA. Mr Yiu added that, “On the establishment of after-sales service centres, a...
https://www.ia.org.hk/english/infocenter/press_releases/20231025.html -
Date: 2023-10-25
[HTML]
Enquiry
... questions pertaining to the return submission process. Please review all Instructions and FAQs prior to contacting us, as most common questions are already answered in the instructions and FAQs. Enquiry Service E-Mail: [email protected] ...
https://www.ia.org.hk/english/portal_for_insurers/lisa/enquiry.html -
Date: 2024-01-18
[HTML]
Claims cases
... Case 4: 24-hour emergency assistance service Mr. Cheng fell and sprained his hand while participating in a marathon in the United Kingdom. After being bandaged by a local doctor, he was discharged from the hospital and hoped to return to Hong Kong as early as possible. He called the...
https://www.ia.org.hk/english/travel_insurance/claims_cases.html -
Date: 2024-01-18
... ) 136 Service (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 70 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20180630_Eng.pdf -
Date: 2020-09-28
... ) 136 Service (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 70 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20180630_Eng.pdf -
Date: 2019-09-12
[PDF]
Fast_Track_L_170915.pdf
... development, delivery, customer service and cost efficiency 3 Any other requirements? Solvency, capital, local asset requirements and policyholder protection measures to stay For long term business, at least one shareholder controller should be an insurer 4 “Fast Track” an ongoing thing? A pilot scheme only 5...
https://www.ia.org.hk/english/aboutus/task_force/activities_meetings/files/Fast_Track_L_170915.pdf -
Date: 2018-08-01
[PDF]
cir_20180813.pdf
... nature arising from personal insurance contracts. Apart from maintaining the ICCB’s service of adjudicating claim-related disputes, the ICB has launched a new mediation service to handle non-claim related insurance disputes of a monetary nature starting from 16 July 2018. In this connection, besides...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/cir_20180813.pdf -
Date: 2018-11-30
... leaflet_Hi_tech_V1_eng Insurance Digital Onboarding Smart Tips for Online Self-service Insurance Insurance Digital Onboarding Smart Tips for Online Self-service Insurance General insurance products, such as travel, household, domestic helper and motor insurance; Term life policies; Certain...
https://www.ia.org.hk/english/infocenter/files/Digital_onboarding_1_en.pdf -
Date: 2022-05-24