... disputes of a monetary nature arising from personal insurance contracts. Apart from maintaining the ICCB’s service of adjudicating claim-related disputes, the ICB has launched a new mediation service to handle non-claim related insurance disputes of a monetary nature starting from 16 July 2018. It is worth...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... quality service and to be specific – the trust of consumers. We must strive to improve customer service, enhance the quality of the agency force, and protect the interests of consumers. The common abuses are mis-selling, twisting of policies and poor after-sale service. These problems are not unique to...

... general insurance premiums for the insurance broker concerned from the clients first, and then remitted the premium monies to the insurance broker concerned subsequently after deducting their own referral commissions. Annex Page 2 of 11 Good Practices: Insurance brokers should establish and maintain...

...) Drafting of rules, codes and guidelines Conducting Soft Consultation on key proposals with major stakeholders Refining draft rules, codes and guidelines after taking into account consultation feedback Conducting Public Consultation on final draft rules, codes and guidelines Rules (Subsidiary legislation...

...) Drafting of rules, codes and guidelines Conducting Soft Consultation on key proposals with major stakeholders Refining draft rules, codes and guidelines after taking into account consultation feedback Conducting Public Consultation on final draft rules, codes and guidelines Rules (Subsidiary legislation...

...) Drafting of rules, codes and guidelines Conducting Soft Consultation on key proposals with major stakeholders Refining draft rules, codes and guidelines after taking into account consultation feedback Conducting Public Consultation on final draft rules, codes and guidelines Rules (Subsidiary legislation...