... complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the...

... out in General Principle 2 in order to act in the client’s best interests? Feedback received 11. There was general agreement to the proposition in Question 3. Several respondents, however, raised specific issues and made suggestions in relation to the drafting of General Principle 2 and its practical...

... out in General Principle 2 in order to act in the client’s best interests? Feedback received 11. There was general agreement to the proposition in Question 3. Several respondents, however, raised specific issues and made suggestions in relation to the drafting of General Principle 2 and its practical...