... complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the...

... complaints in relation to insurance claims. The IA cannot adjudicate insurance claims or order payment of compensation. It can, however, handle complaints related to the process by which claims are handled (e.g. delays in processing, lack of controls or weaknesses in governance, areas of inefficiency in the...

... Non-Executive Director 4. Professor Chan Wai-sum Non-Executive Director 5. Ms Chitty Cheung Fung-ting Non-Executive Director 6. Mr Kenneth Kwok Tsun-wa Non-Executive Director 7. Mr Ma Ho-fai, GBS, JP Non-Executive Director 8. Mr James Wong Chien-kuo Non-Executive Director 9. Mr Stephen Yiu Kin-wah Non-Executive...