... Anti-Money Laundering and Counter-Terrorist Financing (“GL3”) the extent of additional measures set out in the AMLO will depend on the nature and characteristics of the product or service requested and the assessed ML/TF risks presented by the customer. Paragraph 4.12.2 when taking supplementary measures...

... GN16 (e.g. through application form to determine if a customer is a vulnerable customer). Nonetheless, insurance options (which should be given based on customers’ responses to FNA) need not be provided to customers if the FNA process has not been conducted. For better customer service and best...

... disputes of a monetary nature arising from personal insurance contracts. Apart from maintaining the ICCB’s service of adjudicating claim-related disputes, the ICB has launched a new mediation service to handle non-claim related insurance disputes of a monetary nature starting from 16 July 2018. It is worth...

... Guideline, an insurance broker engaging in long term insurance business should determine the extent of customer due diligence measures using a risk-based approach depending upon the background of the customer and the product, transaction or service used by that customer. Annex Page 5 of 11 However, it was...

... 5.1 Company Operation 5/1 5.1.1 Typical Company Operational Structure 5.2 Application 5/4 5.2.1 Application Procedure 5.2.2 Receipts and Policy Effectiveness 5.2.3 Client Service - Policies and Standards a. The Importance of Client Service b. How to Achieve Quality Client Service 5.2.4 Cooling-Off...

... Structure 5.2 Application 5/4 5.2.1 Application Procedure 5.2.2 Receipts and Policy Effectiveness 5.2.3 Client Service - Policies and Standards a. The Importance of Client Service b. How to Achieve Quality Client Service 5.2.4 Cooling-Off Period 5.2.5 Policy Switching 5.2.6 Sales Illustrations for Linked...

... PROCEDURES 5/1 5.1 Company Operation 5/1 5.1.1 Typical Company Operational Structure 5.2 Application 5/4 5.2.1 Application Procedure 5.2.2 Receipts and Policy Effectiveness 5.2.3 Client Service - Policies and Standards a. The Importance of Client Service b. How to Achieve Quality Client Service 5.2.4...

.../10 iv 5. LIFE INSURANCE PROCEDURES 5/1 5.1 Company Operation 5/1 5.1.1 Typical Company Operational Structure 5.2 Application 5/4 5.2.1 Application Procedure 5.2.2 Receipts and Policy Effectiveness 5.2.3 Client Service - Policies and Standards a. The Importance of Client Service b. How to Achieve...

...) VHIS Providers should provide an easy access to essential information (such as company website, communications with sales/service representatives, enquiry hotline, etc.) so that consumers can easily enquire about the information on the VHIS and the Certified Plans, e.g. their registration status as a...

... Government of the Hong Kong Special Administrative Region CDD By Intermediaries The intermediary could be any of the following: ·A solicitor，a certified public accountant，an auditor，a trust or company service provider or a tax advisor ·An FI that is an authorized institution, a licensed corporation,an...