... of Settlement a. Payment of Money b. Paying for Repairs Direct c. Replacement d. Reinstatement 3.2.3 Insurance Claims Complaints Bureau 4. CUSTOMER SERVICE 4/1 4.1 Customer Service and its Importance 4/1 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4/2...

... Fees and Remuneration 5.3 Member’s fees and remuneration, whether initial and/or ongoing, must be fair and reasonable in the circumstances and be characterized by good faith. Member should not charge or accept any fee in such amount that is disproportionate to the service rendered to client. 5.4 The...

...” announced subsequently include: Supporting insurance companies in Guangdong, Hong Kong and Macao to jointly develop innovative cross-border medical products Improving cross-border motor vehicle insurance through “deemed equivalence” policy Supporting Hong Kong insurance sector to set up after-sales service...

... Greater Bay Area (GBA) and rapid pace of market liberalization in the Mainland. On domestic circulation, the bulk of our attention is being placed on establishment of after-sales service centres and implementation of the “unilateral recognition” policy for motor insurance. The former is a stepping stone...

... combination of “insurance” and “technology” that was inspired by the term “fintech” (finance and technology) New Drivers of Growth - InsurTech Product distribution and promotion Customer service and engagement Fraud detection and prevention Regulatory support and compliance Claims processing and management...

... combination of “insurance” and “technology” that was inspired by the term “fintech” (finance and technology) New Drivers of Growth - InsurTech Product distribution and promotion Customer service and engagement Fraud detection and prevention Regulatory support and compliance Claims processing and management...

...” announced subsequently include: Supporting insurance companies in Guangdong, Hong Kong and Macao to jointly develop innovative cross-border medical products Improving cross-border motor vehicle insurance through “deemed equivalence” policy Supporting Hong Kong insurance sector to set up after-sales service...

... combination of “insurance” and “technology” that was inspired by the term “fintech” (finance and technology) New Drivers of Growth - InsurTech Product distribution and promotion Customer service and engagement Fraud detection and prevention Regulatory support and compliance Claims processing and management...

... Please also elaborate. For example, Contractual Service Margin (CSM) amortisation, discount rates, contract boundary, unbundling of multi-component contracts, identification of onerous contracts, reinsurance, level of aggregation, hedging adjustment, retrospective application, etc. Investment Strategy...

... Insurance-related disputes of monetary nature The Insurance Complaints Bureau (“ICB”) offers adjudication service and mediation service to handle claim-related complaints and non- claim related monetary disputes respectively. Should your complaint involve a personal insurance contract with claim amount or dispute...