... drive the insurers’ business practices and decisions. 1.3 The risk-based capital regime (“RBC regime”) for Hong Kong’s insurance industry is to comprise of three key components, commonly known as the “Three Pillars”. Pillar 1 covers the regulatory capital rules and requirements; Pillar 2 covers...

... GL8 GL8 GUIDELINE ON THE USE OF INTERNET FOR INSURANCE ACTIVITIES Insurance Authority Contents Page 1. Introduction………………………………………………. 1 2. Interpretation……………………………………………… 2 3. Identity of Service Providers……………………………... 3 4. Authorization Status……………………………………… 3 5. Security…………………………………………………… 5...

... America) (item 27) Jama'at al-Tawhid wa'al-Jihad (JTJ) (item 78) You should review your records carefully to see whether you have had, or currently have, accounts, transactions or dealings with the named individuals or entities. If such review reveals any suspicious accounts...

... of Various Related Professionals 3.2 Claims Handling 3.2.1 Arbitration Condition 3.2.1a Alternative Dispute Resolution Condition 3.2.2 Methods of Settlement 3.2.3 Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim Related Mediation Service 4. CUSTOMER SERVICE 4.1 Customer...

... after a Loss 3.1.5 Documentary Evidence 3.1.6 Functions of Various Related Professionals 3.2 Claims Handling 3.2.1 Arbitration Condition 3.2.1a Alternative Dispute Resolution Condition 3.2.2 Methods of Settlement 3.2.3 Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim...

... Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim Related Mediation Service 4. CUSTOMER SERVICE 4.1 Customer Service and its Importance 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4.3 Customer Service Standard and its...

... that the most potent change being rolled out by the IA is the RBC regime, which aims at dovetailing our solvency standards with contemporary international practices. After undergoing some years of development and completing three times of QIS, I am glad that the technical considerations under Pillar 1...

... the Pillar 1 (quantitative assessment) and Pillar 3 (disclosure) requirements and related matters under the Risk-based Capital regime and empowers the Insurance Authority (“IA”) to prescribe detailed requirements by way of subsidiary legislation.  Among other things, it also adjusts...

... Insurance Claims Complaints Bureau IV. Customer Service i. Customer Service and its Importance A. The Importance of Customer Service ii. Policies and Codes of Conduct of Organizations iii. Customer Service Standard and its Implementation A. Implementation of Customer Service Standard iv. Legal and...

... e. Survey Agents f. Average Adjusters P.3 of 4 ii. Claims Handling A. Operation of Arbitration Clauses B. Methods of Settlement a. Payment of Money b. Paying for Repairs Direct c. Replacement d. Reinstatement C. Insurance Claims Complaints Bureau IV. Customer Service i. Customer Service and its...