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⏴... on conduct in the insurance market, it generally cannot handle complaints that do not involve matters of conduct (see in particular, question 6 on claims-related disputes and question 7 of commercial disputes). (2) How does the IA handle and make decisions on complaints regarding...
https://www.ia.org.hk/english/consumer/lodge_a_complaint.html -
Date: 2023-09-01
... 2) An authorized insurer should provide policyholders with clear guidance on what information needs to be submitted when making a claim Insurers should provide clear guidance to policyholders on what information needs to be submitted when making a claim under an insurance policy...
https://www.ia.org.hk/english/legislative_framework/Conduct_in_Focus_Issue_07_(Special_Supplement_02).html -
Date: 2023-05-12
... CONDUCT IN FOCUS 1 CONDUCT IN FOCUS Insurance Authority October 2020 CONDUCT IN FOCUS 2 CONDUCT IN FOCUS Conduct In Focus is a periodical publication which presents statistics and commentary on complaints received by the Insurance Authority (“IA”) and examines topical regulatory issues regarding...
https://www.ia.org.hk/english/infocenter/files/Conduct_In_Focus_English.pdf -
Date: 2021-12-14
... CONDUCT IN FOCUS 1 CONDUCT IN FOCUS Insurance Authority October 2020 CONDUCT IN FOCUS 2 CONDUCT IN FOCUS Conduct In Focus is a periodical publication which presents statistics and commentary on complaints received by the Insurance Authority (“IA”) and examines topical regulatory issues regarding...
https://www.ia.org.hk/english/infocenter/files/Conduct_In_Focus_English.pdf -
Date: 2022-05-24