... customers or those who may not be able to make independent investment decisions on complex investment products; particularly ILAS products with long maturity periods or which attract heavy penalties on early redemption or withdrawal. The treatment of customers choosing to deviate in any respect from the RPQ...

... Complaints will normally only be dealt with if they are lodged within a year of the date on which you become aware of the circumstances of the complaint. Complaints made outside this time frame will only be investigated if you can show a reasonable ground for the delay. How the IA handles your...

... the insurance market with Hong Kong. The Insurance Authority pointed out that introduction of the preferential treatment has fostered a close and stable collaborative relationship between the insurance sectors in Hong Kong and the Mainland, laying a solid foundation for Hong Kong to sustain...

... Chairman’s Message主席的話 年報 3Annual Report 2015-16 The Insurance Authority was established in December 2015, a big positive step in regulatory reform for the insurance industry of Hong Kong, catching up with the tremendous change of the world, and capturing on the opportunities it brings. Besides fulfilling...

... Chairman’s Message主席的話 年報 3Annual Report 2015-16 The Insurance Authority was established in December 2015, a big positive step in regulatory reform for the insurance industry of Hong Kong, catching up with the tremendous change of the world, and capturing on the opportunities it brings. Besides fulfilling...

... Chairman’s Message主席的話 年報 3Annual Report 2015-16 The Insurance Authority was established in December 2015, a big positive step in regulatory reform for the insurance industry of Hong Kong, catching up with the tremendous change of the world, and capturing on the opportunities it brings. Besides fulfilling...

... Registration of MPF Intermediaries The MPFA is the authority to register MPF intermediaries. To set out the approval criteria and application procedures, the MPFA has issued the Guidelines on MPF Intermediary Registration and Notification of Changes. Please refer...

... accounts and the maintenance of proper books and records are fundamental and imperative policyholder protection measures. Insurance broker companies act as the agents of, and owe fiduciary duties to the policyholders they serve. When a broker company collects and holds monies on behalf of its clients, it...