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⏭... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180401_20190331_Eng.pdf -
Date: 2019-09-12
... entities, and to serve as an integrated resource centre for potential captive applicants. The proposed platform could also facilitate the formation of a cluster of service providers in the value chain of captive insurance for the sake of connecting captives, captive applicants and the relevant...
https://www.ia.org.hk/english/infocenter/files/Deloitte_Speech_11_Apr_2018.pdf -
Date: 2021-12-09
... entities, and to serve as an integrated resource centre for potential captive applicants. The proposed platform could also facilitate the formation of a cluster of service providers in the value chain of captive insurance for the sake of connecting captives, captive applicants and the relevant...
https://www.ia.org.hk/english/infocenter/files/Deloitte_Speech_11_Apr_2018.pdf -
Date: 2021-09-08
... entities, and to serve as an integrated resource centre for potential captive applicants. The proposed platform could also facilitate the formation of a cluster of service providers in the value chain of captive insurance for the sake of connecting captives, captive applicants and the relevant...
https://www.ia.org.hk/english/infocenter/files/Deloitte_Speech_11_Apr_2018.pdf -
Date: 2020-06-12
... professional service providers to open up new frontiers of growth for Hong Kong. Ends Note: 1 Excluding Retirement Scheme business. ...
https://www.ia.org.hk/english/infocenter/press_releases/20210929.html -
Date: 2021-09-29
... Products” dated September 2020, issued by the HKMA (the “Report”). The MSP was carried out from the second half of 2018 to 2020 by a service provider engaged by the HKMA. With regards to insurance products, the focus of the MSP was on long term business. As regards the sale of insurance products, whilst...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Cir_dd_06112020_Mystery_Shopping_Programme.pdf -
Date: 2020-12-21
... to unleash synergies to exploit prospects arising from the BRI. The IA is also pursuing a proposal for Hong Kong insurers to set up service centres in the GBA to upgrade the customer experience in the region. The IA’s other key initiatives of the year included developing a host...
https://www.ia.org.hk/english/infocenter/press_releases/20181128.html -
Date: 2018-11-28
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Application process
... electronic policy with an electronic signature or send the original policy to the policyholder by post for record purposes. The intermediary will also continue to provide personal after-sales service to the policyholder, including answering any related enquiries, insurance claims, renewals...
https://www.ia.org.hk/english/digital_onboarding/virtual/application_process.html -
Date: 2024-01-18
... to submit an application through the IA's Insurtech Sandbox and must obtain the approval of the IA before officially launching the service on a pilot basis to protect the interests of policyholders. The relevant application must comply with the following requirements of the IA...
https://www.ia.org.hk/english/digital_onboarding/protection_of_policy_holders_interests.html -
Date: 2024-01-18
... Supervisors (IAIS), who will kick off the afternoon session with his keynote speech. There will be four panel discussions pulling together international financial regulators, top industry leaders, academic experts and professional service providers to delve into – (1) advantages of Hong Kong as risk...
https://www.ia.org.hk/english/infocenter/press_releases/20231110.html -
Date: 2023-11-10