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⏭... product should be introduced or recommended to the customer unless such a service will be provided to the customer by the authorized insurer or the licensed insurance intermediary. Can the provision of fund related information (e.g. fund fact sheet, fund prospectus of the underlying funds, sample...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Interpretation_Notes_to_GL30..pdf -
Date: 2020-12-21
... facilitate consumers in making more informed and better choices. Customers are looking for value to be clearly demonstrated, reflecting a balance of price, product features and service tailored to their personal needs. Once they have made their choice and established a relationship with a service provider...
https://www.ia.org.hk/english/infocenter/files/Section6.2_160421_HKFIlunchtalk.pdf -
Date: 2021-12-09
... facilitate consumers in making more informed and better choices. Customers are looking for value to be clearly demonstrated, reflecting a balance of price, product features and service tailored to their personal needs. Once they have made their choice and established a relationship with a service provider...
https://www.ia.org.hk/english/infocenter/files/Section6.2_160421_HKFIlunchtalk.pdf -
Date: 2021-09-08
... facilitate consumers in making more informed and better choices. Customers are looking for value to be clearly demonstrated, reflecting a balance of price, product features and service tailored to their personal needs. Once they have made their choice and established a relationship with a service provider...
https://www.ia.org.hk/english/infocenter/files/Section6.2_160421_HKFIlunchtalk.pdf -
Date: 2020-06-12
... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_20180331_Eng.pdf -
Date: 2020-09-28
... ) 107 Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 72 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_to_20171231_Eng.pdf -
Date: 2020-09-28
... ) 182 Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 167 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20181231_Eng.pdf -
Date: 2020-09-28
... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180401_20190331_Eng.pdf -
Date: 2020-09-28
... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_20180331_Eng.pdf -
Date: 2019-09-12
... ) 107 Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 72 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_to_20171231_Eng.pdf -
Date: 2019-09-12