... means of notification is recommended (e.g. letter, SMS, e-mail or phone call, etc.).  The insurer must also send a clear communication to the policyholder introducing the new servicing agent (including the new servicing agent’s name, licence number, contact details etc.), explaining why a new servicing...

... Claims Complaints Panel of the ICCB/ICB was/is empowered by its Articles of Association to look beyond the strict interpretation of policy terms in making a ruling. In addition, as far as good insurance practice is concerned, the Complaints Panel relies heavily on the expected standards set out in The...

... Principles, Standards, Guidance and Assessment Methodology (“ICP”) promulgated by the International Association of Insurance Supervisors, in particular ICP 19 which stipulates that the conduct of the business of insurance should ensure that customers are treated fairly. 1.2 This Guideline aims to set out the...

... Principles, Standards, Guidance and Assessment Methodology (“ICP”) promulgated by the International Association of Insurance Supervisors, in particular ICP 19 which stipulates that the conduct of the business of insurance should ensure that customers are treated fairly. 1.2 This Guideline aims to set out the...

... Principles, Standards, Guidance and Assessment Methodology (“ICP”) promulgated by the International Association of Insurance Supervisors, in particular ICP 19 which stipulates that the conduct of the business of insurance should ensure that customers are treated fairly. 1.2 This Guideline aims to set out the...

... taken over the statutory functions of the Office of the Commissioner of Insurance (‘OCI’) to regulate insurance companies with effect from 26 June 2017. The OCI was disbanded on the same day. This Update serves to set out the textual updates to the Study Notes for the General Insurance Examination (2008...

.../ias/ias28-2011 Page 2 of 7 control and influence it can exercise over a default member. Without limiting the IA’s discretion to exercise any powers under Part XIA of the Ordinance, or limiting the interpretation of any provision under Part XIA of the Ordinance, we set out below certain general...