Filter
Year
Content Type
File Type
Search Results
⏮
⏴
⏵
⏭... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180401_20190331_Eng.pdf -
Date: 2020-09-28
... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_20180331_Eng.pdf -
Date: 2019-09-12
... ) 107 Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 72 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20170626_to_20171231_Eng.pdf -
Date: 2019-09-12
... ) 182 Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 167 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20181231_Eng.pdf -
Date: 2019-09-12
... renewal of policy, adjustment of premium, underwriting decision, or matters related to the management of insurer, etc.) (e) Services (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) (f) Insurance Intermediary against Insurer (e.g. Agent's...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180401_20190331_Eng.pdf -
Date: 2019-09-12
... professional service providers to open up new frontiers of growth for Hong Kong. Ends Note: 1 Excluding Retirement Scheme business. ...
https://www.ia.org.hk/english/infocenter/press_releases/20210929.html -
Date: 2021-09-29
... Products” dated September 2020, issued by the HKMA (the “Report”). The MSP was carried out from the second half of 2018 to 2020 by a service provider engaged by the HKMA. With regards to insurance products, the focus of the MSP was on long term business. As regards the sale of insurance products, whilst...
https://www.ia.org.hk/english/legislative_framework/circulars/reg_matters/files/Cir_dd_06112020_Mystery_Shopping_Programme.pdf -
Date: 2020-12-21
... to unleash synergies to exploit prospects arising from the BRI. The IA is also pursuing a proposal for Hong Kong insurers to set up service centres in the GBA to upgrade the customer experience in the region. The IA’s other key initiatives of the year included developing a host...
https://www.ia.org.hk/english/infocenter/press_releases/20181128.html -
Date: 2018-11-28
[HTML]
Application process
... electronic policy with an electronic signature or send the original policy to the policyholder by post for record purposes. The intermediary will also continue to provide personal after-sales service to the policyholder, including answering any related enquiries, insurance claims, renewals...
https://www.ia.org.hk/english/digital_onboarding/virtual/application_process.html -
Date: 2024-01-18