... appointment as a new Non-Executive Director (NED) of the IA and the seven incumbent NEDs on their reappointments: Mr Samuel Chan Ka-yan, Professor Chan Wai-sum, Ms Chitty Cheung Fung-ting, Mr Kenneth Kwok Tsun-wa, Mr Ma Ho-fai, Mr James Wong Chien-kuo and Mr Stephen Yiu Kin-wah. Established in...

... the insurer’s ultimate accountability of the outsourced service and obligations to comply with relevant laws, regulations and rules. 3. Interpretation 3.1. In this Guideline, unless the context otherwise specifies: (a) “based in Hong Kong”, in relation to an authorized insurer, means that the insurer...

... Questions and Answers on “Guideline on Outsourcing” (“GL14”) Q1 Is management of investment assets by a service provider, such as providing investment advice and/or buying securities, regarded as outsourcing? A1 Such activity falls under “investment management” in Annex 1 to GL14 and is regarded...

... America) (item 27) Jama'at al-Tawhid wa'al-Jihad (JTJ) (item 78) You should review your records carefully to see whether you have had, or currently have, accounts, transactions or dealings with the named individuals or entities. If such review reveals any suspicious accounts...

... GL8 GL8 GUIDELINE ON THE USE OF INTERNET FOR INSURANCE ACTIVITIES Insurance Authority Contents Page 1. Introduction………………………………………………. 1 2. Interpretation……………………………………………… 2 3. Identity of Service Providers……………………………... 3 4. Authorization Status……………………………………… 3 5. Security…………………………………………………… 5...

... of Various Related Professionals 3.2 Claims Handling 3.2.1 Arbitration Condition 3.2.1a Alternative Dispute Resolution Condition 3.2.2 Methods of Settlement 3.2.3 Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim Related Mediation Service 4. CUSTOMER SERVICE 4.1 Customer...

... after a Loss 3.1.5 Documentary Evidence 3.1.6 Functions of Various Related Professionals 3.2 Claims Handling 3.2.1 Arbitration Condition 3.2.1a Alternative Dispute Resolution Condition 3.2.2 Methods of Settlement 3.2.3 Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim...

... Insurance Complaints Bureau 3.2.3a Claims Adjudication Service 3.2.3b Non-claim Related Mediation Service 4. CUSTOMER SERVICE 4.1 Customer Service and its Importance 4.1.1 The Importance of Customer Service 4.2 Policies and Codes of Conduct of Organizations 4.3 Customer Service Standard and its...

... Insurance Claims Complaints Bureau IV. Customer Service i. Customer Service and its Importance A. The Importance of Customer Service ii. Policies and Codes of Conduct of Organizations iii. Customer Service Standard and its Implementation A. Implementation of Customer Service Standard iv. Legal and...

... e. Survey Agents f. Average Adjusters P.3 of 4 ii. Claims Handling A. Operation of Arbitration Clauses B. Methods of Settlement a. Payment of Money b. Paying for Repairs Direct c. Replacement d. Reinstatement C. Insurance Claims Complaints Bureau IV. Customer Service i. Customer Service and its...