16 February 2020
In view of the latest development related to the novel coronavirus, the Insurance Authority (IA) today (16 February 2020) announced that its office will remain closed to the general public next week (17 to 23 February) to reduce the risk of virus spreading. IA will provide public services at a limited scale. The enquiry and complaint hotline will operate from 11am to 1pm and 2 to 4pm on weekdays, while handling of email for enquiries and complaints will operate as normal.
Arrangement has been made for some staff to work from home and for staff returning to office in split teams.
The IA will keep reviewing the situation and announce any updates on the IA website ( www.ia.org.hk ).
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