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⏭... industry to set up after-sales service centres in Mainland cities located in the Greater Bay Area (GBA) and pressing ahead with the “unilateral recognition” policy for Hong Kong motor vehicles entering Guangdong using the Hong Kong-Zhuhai-Macao Bridge (HZMB). “The COVID-19...
https://www.ia.org.hk/english/infocenter/press_releases/20201125.html -
Date: 2020-11-25
... Life Insurance Procedures i. Company Operation A. Typical Company Operational Structure ii. Application A. Application Procedure B. Receipts and Policy Effectiveness C. Client Service - Policies and Standards a. The Importance of Client Service b. How to Achieve Quality Client Service D. Cooling-Off...
https://www.ia.org.hk/english/supervision/reg_ins_intermediaries/files/LT_syl_eng_2019_file4.pdf -
Date: 2019-12-02
... policy holders, irrespective of his/her race. The IA has taken / planned to take the following measures to promote racial equality: A. Dealing with Members of the Public Service Concerned • To ensure racial equality in handling complaints and enquiries. Existing Measures • All complaints and enquiries...
https://www.ia.org.hk/english/aboutus/files/ia_em_checklist-e-fair.pdf -
Date: 2021-11-01
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Points to note
... Online self-service insurance Points to note 1. Cyber security Protect your personal data privacy To keep your personal data safe, do not apply for insurance through public Wi-Fi, a public computer, unknown or...
https://www.ia.org.hk/english/digital_onboarding/online/points_to_note.html -
Date: 2024-01-18
... Insurance Digitial Onboarding - Smart Tips for Online Self-service Insurance Insurance Digital Onboarding - Points to Note for Virtual Onboarding via Video Conference Smart Tips for Virtual Onboarding via Video Conference ...
https://www.ia.org.hk/english/digital_onboarding/publicity_and_educational_materials.html -
Date: 2024-01-17
... travel for Hong Kong vehicles upon advent of the Unilateral Recognition Policy in July this year, paving the way to open up other similar innovative products in future,” said Mr Stephen Yiu, Chairman of the IA. Mr Yiu added that, “On the establishment of after-sales service centres, a...
https://www.ia.org.hk/english/infocenter/press_releases/20231025.html -
Date: 2023-10-25
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Enquiry
... questions pertaining to the return submission process. Please review all Instructions and FAQs prior to contacting us, as most common questions are already answered in the instructions and FAQs. Enquiry Service E-Mail: [email protected] ...
https://www.ia.org.hk/english/portal_for_insurers/lisa/enquiry.html -
Date: 2024-01-18
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Claims cases
... Case 4: 24-hour emergency assistance service Mr. Cheng fell and sprained his hand while participating in a marathon in the United Kingdom. After being bandaged by a local doctor, he was discharged from the hospital and hoped to return to Hong Kong as early as possible. He called the...
https://www.ia.org.hk/english/travel_insurance/claims_cases.html -
Date: 2024-01-18
... ) 136 Service (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 70 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20180630_Eng.pdf -
Date: 2020-09-28
... ) 136 Service (e.g. delay in delivery of premium notice or annual statement, dissatisfaction with service standards, etc.) 70 Insurance Intermediary against Insurer (e.g. Agent's registration or deregistration, termination of appointment, terms and conditions of agency agreement, remuneration...
https://www.ia.org.hk/english/infocenter/statistics/files/Summary_Complaints_received_by_IA_20180101_to_20180630_Eng.pdf -
Date: 2019-09-12