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Closure of Insurance Authority office until 26 April

11 April 2020

In view of the latest development of COVID-19, the Insurance Authority (IA) announced today (11 April 2020) that its office will remain closed to the general public in the next two weeks (14 to 26 April). However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal.

Except those skeleton staff, IA staff will work from home in the next two weeks.

The IA will continue to review the situation and will announce any updates on the IA website.